Privacy Policy

This Privacy Policy explains how Incybit (“we”, “us”, “our”) collects, uses, stores, and protects information when you use: Incybit websites, Incybit Cloud, and apps created by Incybit (including CloudBox).

Quick summary: We collect only what we need to provide the service (accounts, files you upload, and basic device/diagnostic data). We don’t sell your personal information. You can request deletion of your account and associated data.

No selling data USA-only storage Account + files you choose Security & abuse prevention Deletion requests supported

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Scope Data we collect How we use data Sharing Where data is stored Retention Security Your choices Account deletion Children Contact

Scope

This Policy applies to Incybit-operated services and apps, including CloudBox and any other mobile/desktop applications published by Incybit that link to this Policy.

Incybit websites: informational pages and product pages (e.g., incybit.com).
Incybit Cloud: account services, storage, and compression/decompression workflows.
CloudBox: file storage features (including optional camera uploads), sharing links, and sync.

If a specific Incybit app includes additional privacy terms or region-specific notices, those notices supplement this Policy.

Data We Collect

The data we collect depends on which product you use and which features you enable (for example, enabling Camera Uploads).

Category	Examples	Why we collect/use it	Shared?
Account information	Email address, authentication/session tokens, account settings (and optional profile details if you provide them)	Create and secure your account, sign-in, support, and account management	Only with service providers needed to run the service (e.g., hosting/infrastructure)
User content	Files and folders you upload/store, file metadata (name, size, timestamps), thumbnails/previews (where available)	Provide storage, sync, preview, sharing, restore, and lossless compression/decompression	Only when you share (e.g., share links) or with processors you authorize
Camera Uploads (optional)	Photos/videos you choose to sync; media metadata (date captured) when available on-device	Auto-backup your media to your CloudBox storage	No, except to deliver the service (uploading to your storage)
Device & app information	Device model, OS version, app version, language, time zone, identifiers needed for sign-in/session security	Security, fraud prevention, compatibility, performance, and troubleshooting	May be processed by crash/telemetry providers if you enable them
Diagnostics	Crash logs, error reports, performance metrics (e.g., upload failures)	Fix bugs and improve reliability	May be processed by crash/telemetry providers if you enable them
Payments	Subscription status, purchase timestamps, transaction identifiers	Provide paid features and billing support	Payment details are handled by the platform (e.g., Google Play); we receive limited purchase records

Permissions (Mobile Apps)

Photos/Media/Files: used to upload or manage the content you select.
Camera (optional): used only if you choose to capture and upload photos/videos.
Network access: required to sync and access cloud features.

We do not intentionally collect precise location unless a feature explicitly requires it and you grant permission.

How We Use Your Data

Provide the service: upload, store, compress, restore, sync, preview, and share files you choose.
Security: authenticate users, prevent abuse, protect accounts, and detect suspicious activity.
Support: respond to requests, troubleshoot issues, and provide customer assistance.
Improve reliability: analyze errors/crashes and performance to make the apps better.
Billing: confirm subscription status and provide access to paid features.
Legal compliance: comply with applicable laws and enforce terms.

Compression & File Processing

Incybit services may process your files to provide lossless compression and efficient storage/transfers. This processing is performed to deliver the core functionality you requested (storing and syncing your content).

How We Share Information

We share information only in these situations:

With your direction: when you create share links or invite others to access content.
Service providers (processors): hosting, storage, delivery, and operational tooling needed to run the service.
Payments platforms: if you subscribe through Google Play, payment processing is handled by Google; we receive limited purchase verification.
Legal & safety: to comply with law, respond to valid requests, or protect users and our systems.
Business transfers: if we’re involved in a merger/acquisition, data may transfer as part of that transaction (with notice where required).

Third-Party Services (may vary by app)

Some Incybit apps may integrate third-party services (for example, platform sign-in, billing, analytics, or crash reporting). If used, these services may process limited data needed to provide their functionality.

Google Play Services / Billing: for app distribution and subscriptions.
Google Sign-In (if enabled): for authentication.

Helpful links (external): Google Privacy Policy · Google API Services User Data Policy

Where Data Is Stored

We store your data only in the United States. CloudBox and Incybit Cloud store your uploaded files and account data in U.S.-based data centers, and we do not store your content outside the USA.

Operational metadata (such as logs needed for security and reliability) is also maintained within U.S.-based systems.

Data Retention

Account data: retained while your account is active (and as needed to provide the service).
Files/content: retained until you delete them, your account is deleted, or as otherwise described in the app.
Diagnostics: retained for a limited period to troubleshoot and improve reliability (time varies by system and settings).
Legal: we may retain limited data where required by law or to resolve disputes/enforce agreements.

“Delete” may include a short delay for backups/operational queues. We aim to minimize retention and purge when no longer necessary.

Security

We use administrative, technical, and physical safeguards designed to protect your information. Examples include access controls, monitoring for abuse, and encryption in transit (e.g., HTTPS/TLS) where supported.

No system can be guaranteed 100% secure. Please use a strong password and keep your device secure.

Your Choices & Rights

Access & update: you can review and update certain account details in-app or via support.
Delete files: you can delete content you uploaded (subject to operational delays as noted).
Camera Uploads: you can disable Camera Uploads at any time in app settings (if available).
Marketing: if we send product emails, you can opt out using the unsubscribe link (where applicable).
Data requests: you may request access, correction, or deletion depending on your location and applicable law.

Account Deletion

If an Incybit app lets you create an account, you can request that your account be deleted and that we remove associated personal data, subject to limited legal and operational retention requirements (for example, fraud prevention, resolving disputes, or compliance obligations).

In-app (if available): Settings → Account → Delete account.
By request: email us at privacy@incybit.com with the subject “Account Deletion Request”.

If you contact us, include the email used to sign in and the app name (e.g., “CloudBox”) to help us locate the correct account. After deletion, your content is removed from active systems, and may remain for a short time in backups/operational logs before being purged.

Children’s Privacy

Our services are not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we’ll take appropriate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when changes took effect. Material changes will be posted on this page, and in some cases we may provide additional notice in-app.

Contact Us

Questions about privacy? Contact us:

Email: privacy@incybit.com
Web: Contact page